About Us

Sphere3® offers an award winning patient data analytics platform called Aperum®. Aperum is the only patient experience management platform that integrates both the patient’s perception and behavior based on their nurse call activity. Aperum provides insights into caregiver workload management, patient satisfaction, and patient safety.

Aperum has been a key tool in helping our clients achieve the following results:
•  18% Increase in Patient Experience Domain Scores
•  24% Reduction Normal Patient Calls
•  29% Reduction in Emergency Toilet Calls
•  10% Increase in HCAHPS response to Call Light

Sphere was recognized as a Gartner Cool Vendor in 2015. In that same year, Aperum also received top honors from Fierce Healthcare in the “Data Analytics Tools and Solutions” category, as well as an overall award of “Best in Show: Fiercest Engagement Solution”.

Success Story

Aperum provides meaningful data that enables our clients to make informed decisions to improve healthcare in a variety of ways. Watch the video below to hear how Children’s Mercy Hospital in Kansas City, MO uses Aperum to address alarm fatigue.



Aperum® Analytics

    A flexible data warehouse that removes the barriers vendors place on data. As more systems are developed for improving patient outcomes and operational efficiencies, it’s increasingly critical for these systems to communicate with each other. With Aperum, you can normalize nurse call, real-time locating systems (RTLS), cardiac monitor, and other alarm or alert platform data into a useable format to create customized analytics. Leverage our real-time tools to gain insights into caregiver workload, response time, and safety alarms.

Aperum® Rounds

    Aperum Rounds helps you prioritize your patient experience rounds. It uniquely integrates patient behavioral data captured from the call light into the rounds so you know which patients to give priority and where your team’s time can make the most difference. This multi-dimensional understanding empowers your patient experience team to improve patient satisfaction and positively impact HCAHPS scores.

Consulting Services

    Whether you are changing to a new technology environment or enhancing your current clinical communications platform, integrating the needs of the clinical team into your technology decisions is crucial. Our team partners with yours to translate the needs of the care team into technology projects. This may be prior to purchase decision, during a project, engaging in Go-Live, or Continuous Improvement. We are here to serve you and ensure that the Voice of the Care Team is integrated into the technology design.


Case Study: Cass Regional Medical Center

Hospitals purchase pillow speakers every day and often will pay more to gain better functionality such as self-triage (water, pain, toilet). However, many hospitals only experience use rates near 12% for those added features.

When we started working with Cass Regional Medical Center in March of 2016, they were exploring ways to use new technology to partner with their patients, which included the use of self-triage pillow speakers. With the help of our services and software platform, Aperum, they accomplished the following:

  • Adoption / use of self-triage buttons near 85%
  • HCAHPS scores for response to call light 9% above the state average
  • HCAHPS scores for quiet at night 8% above the state average

Download Case Study

Critical Alert Systems to Acquire Sphere3® Consulting

February 11, 2019 07:18 ET | Source: Critical Alert Systems JACKSONVILLE, Fla., Feb. 11, 2019 (GLOBE NEWSWIRE) — Critical Alert Systems announced today it has reached an agreement to acquire Sphere3® Consulting. The agreement is subject to closing conditions and is expected to be completed by the end of February. Sphere3®’s award-winning reporting and patient…


Critical Alert Systems Partners with Sphere3®

JACKSONVILLE, FL, Sept 18, 2018 (GLOBE NEWSWIRE) — Critical Alert Systems (CAS) is pleased to announce it has partnered with Sphere3® to resell the company’s Aperum™ platform, which monitors patient experience in real-time, identifies gaps in expectations and provides tools to continuously improve processes. With Aperum, hospitals will be able to leverage patient-generated data from…

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Interactive Patient Care Platforms have held a number of names – my favorite being “Infotainment” the cross section of entertainment and information on one platform. My perspective is that the cool factor of the platform is it has an ability (far beyond any other platform in the hospital) to transcend the walls of the hospital into…

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4100 NE Vivion Rd,
Kansas City, MO 64119