Sphere3® offers an award winning patient data analytics platform called Aperum®. Aperum is the only patient experience management platform that integrates both the patient’s perception and behavior based on their nurse call activity. Aperum provides insights into caregiver workload management, patient satisfaction, and patient safety.
Aperum has been a key tool in helping our clients achieve the following results:
• 18% Increase in Patient Experience Domain Scores
• 24% Reduction Normal Patient Calls
• 29% Reduction in Emergency Toilet Calls
• 10% Increase in HCAHPS response to Call Light
Sphere was recognized as a Gartner Cool Vendor in 2015. In that same year, Aperum also received top honors from Fierce Healthcare in the “Data Analytics Tools and Solutions” category, as well as an overall award of “Best in Show: Fiercest Engagement Solution”.
Aperum provides meaningful data that enables our clients to make informed decisions to improve healthcare in a variety of ways. Watch the video below to hear how Children’s Mercy Hospital in Kansas City, MO uses Aperum to address alarm fatigue.
A flexible data warehouse that removes the barriers vendors place on data. As more systems are developed for improving patient outcomes and operational efficiencies, it’s increasingly critical for these systems to communicate with each other. With Aperum, you can normalize nurse call, real-time locating systems (RTLS), cardiac monitor, and other alarm or alert platform data into a useable format to create customized analytics. Leverage our real-time tools to gain insights into caregiver workload, response time, and safety alarms.
Aperum Rounds helps you prioritize your patient experience rounds. It uniquely integrates patient behavioral data captured from the call light into the rounds so you know which patients to give priority and where your team’s time can make the most difference. This multi-dimensional understanding empowers your patient experience team to improve patient satisfaction and positively impact HCAHPS scores.
Whether you are changing to a new technology environment or enhancing your current clinical communications platform, integrating the needs of the clinical team into your technology decisions is crucial. Our team partners with yours to translate the needs of the care team into technology projects. This may be prior to purchase decision, during a project, engaging in Go-Live, or Continuous Improvement. We are here to serve you and ensure that the Voice of the Care Team is integrated into the technology design.
Case Study: Cass Regional Medical Center
When we started working with Cass Regional Medical Center in March of 2016, they were exploring ways to use new technology to partner with their patients, which included the use of self-triage pillow speakers. With the help of our services and software platform, Aperum, they accomplished the following:
- Adoption / use of self-triage buttons near 85%
- HCAHPS scores for response to call light 9% above the state average
- HCAHPS scores for quiet at night 8% above the state average
February 11, 2019 07:18 ET | Source: Critical Alert Systems JACKSONVILLE, Fla., Feb. 11, 2019 (GLOBE NEWSWIRE) — Critical Alert Systems announced today it has reached an agreement to acquire Sphere3® Consulting. The agreement is subject to closing conditions and is expected to be completed by the end of February. Sphere3®’s award-winning reporting and patient…
JACKSONVILLE, FL, Sept 18, 2018 (GLOBE NEWSWIRE) — Critical Alert Systems (CAS) is pleased to announce it has partnered with Sphere3® to resell the company’s Aperum™ platform, which monitors patient experience in real-time, identifies gaps in expectations and provides tools to continuously improve processes. With Aperum, hospitals will be able to leverage patient-generated data from…
In Gartner’s design of the future of patient communication, a critical tool in the vision is the Clinical Collaboration and Communication platform. (also known as the smart phone tool.) Arguably, the decision around this tool is the most important of all the components of the future of patient communication. Simply stated, it can be used…
Interactive Patient Care Platforms have held a number of names – my favorite being “Infotainment” the cross section of entertainment and information on one platform. My perspective is that the cool factor of the platform is it has an ability (far beyond any other platform in the hospital) to transcend the walls of the hospital into…
Kourtney Govro is the CEO and Founder of Sphere3®. After an experience in a hospital with her youngest son, she set out to find a way to make life better for patients and care givers. Kourtney is an Industry leading expert in Nurse Call Design and Point of Care Analytics. Her expertise has been leveraged by a number of hospitals across the United States to improve workflow and deploy best practices. She is a speaker, author, and has participated in published research notes in the Clinical Nursing Studies with UMKC.
Kourtney has a Master’s degree from University of Missouri Kansas City in Business. She is on the board of Restoration House of Kansas City, a non-profit. Kourtney is also a devoted mother of four boys, consistent volunteer at her church, and fan to the MLS team Sporting KC.
Kristal Rayson is Sphere3’s® Chief Operating Officer. She has in both clinical and non-clinical roles in hospitals for over 12 years. Kristal joined Sphere3® at its inception. She is an expert in clinical communication workflow, has extensive knowledge of patient flow, admission/discharge procedures, culture of safety initiatives, and communication process.
Prior to joining Sphere3® she worked at Truman Medical Center in roles as a Patient Care Technician, Unit Secretary, and Monitor Technician. She finished her schooling at the University of Phoenix with a Bachelor’s of Science Degree in Health Administration. In addition, she is certified on many systems including: Nurse Call, Middleware, and end point devices. Kristal has participated in research studies including the published studies of safety in the Clinical Nursing Studies journal. She is also dedicated to her two children and husband, spending most of their time at school events and activities.
Chief Technology Officer
Kent Mills is Sphere3®’s Chief Technology Officer. He has expertise in development and has expanded his knowledge base to integration of nurse call light systems and middleware. He joined the Sphere3® team in 2010 as the lead developer of the Aperum® platform.
Kent worked previously at Cardinal Health where he was in charge of the design and development of a flagship portal application for physicians, which allowed him to showcase his unique talent in integrating disparate systems. He was part of a team nominated for the company’s innovation award from a pool of 50,000 individuals. He has a diverse range of IT experience but has spent 15+ years within the healthcare industry.
Kent has a Bachelors in Computer Science and Math from Missouri Western State University. Kent served on the board of Sports Crusaders a not for profit organization and now serves as an advisor. He is a sports fan and enjoys coaching, playing, and watching all types of sports.
Patient Experience Director
Tanner Cook is the Blue Pants Specialist at Sphere3®. Tanner received his Bachelor’s degree in Business Administration from Kansas State University in 2008. Joining Sphere3® in 2014, Tanner’s work exposure includes being a Critical Care Family Navigator at a level 1 trauma center. This experience has given Tanner the insight to be the ideal Blue Pants representative. At Sphere3®, Tanner’s responsibilities include leading informative and engaging clinical training for both team and individual needs, he also assists in evaluating nurse call data to provide customers with most impactful experience while using Sphere3’s® software Aperum. Beyond his work at Sphere3® he takes time to write music, play with his dogs, and renovate his new house with his wife, Holly.
Director of Implementation
Devon Kerns is the Lead Technical Consultant for Sphere3® since 2013. Devon has been working in the IT field for 20 years in a variety of industries. He has developed customized software and designed computer systems in the medical field for over 10 years. Graduating from the Missouri Western State University, he earned a Bachelor in Computer Science and a Bachelor in Mathematics. At Sphere3® his responsibilities include configuring and reengineering software to fit the needs of the customer. Furthermore he implements data based scripts to support the client’s request. His interest expand outside of Sphere3® where he enjoys reading and spending time with his children.
Kyle Evans has been with Sphere3® since 2013, working as their Software Developer. He attended Truman State University where he studied Computer Science. Kyle’s responsibilities includes development of software tools and processes, contributing to software design and layout, building flash reports, and management of software development and updates. When he isn’t working with Sphere3®, Kyle enjoys spending his time specializing in Indian and gluten free cooking and gaming.
Vice President of Strategic Initiatives
Rod Corn is Sphere3®‘s Vice President of Strategic Initiatives. Rod joined the team in 2015 and his responsibilities include sales, and reseller and referral channel partners. His career experiences are a combination of over 25 years of successful leadership as a C-suite Executive with an acute care healthcare systems and 6 years with healthcare technology providers. Rod’s extensive hospital operations experiences and knowledge allow him to maximize Aperum® capabilities to provide meaningful impact to existing and new customers. Rod is a Fellow in the American College of Healthcare Executives and serves as a mentor to early careerists.
He graduated from Wichita State University with a Bachelor of Science in Healthcare Administration and completed his education with a Master of Arts degree in Organizational Management from Ashford University. Rod and his wife have two grown children. They have a daughter that is married, with a nine-year- old granddaughter and a son who will be married this fall. Rod enjoys attending music and sports activities with his wife.
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4100 NE Vivion Rd,
Kansas City, MO 64119